KB Article: Resolving Bulk Mailbox Properties Update Issues in Exchange

HC Enterprise Modules (HEMs) > HC Exchange Module
Issue Overview

In Exchange, users may encounter issues when updating bulk mailbox properties, where the update process becomes unresponsive or "stuck," impacting mailbox management tasks. This challenge may stem from the configuration in TaskScheduler under the 'Hosting Controller' folder, which automates periodic maintenance tasks but may sometimes interfere with bulk update processes. Timely resolution is essential to maintain the efficiency of mailbox operations and support a seamless user experience.


A screenshot of a mailboxDescription automatically generated
Solution
To resolve this issue, follow these steps to ensure that the necessary scheduled tasks are running properly:

Step 1: Check the Exchange Queued Operation Scheduled Task
  1. Open Task Scheduler:
  • Press Windows + R, type taskschd.msc, and hit Enter.
  1. Locate the Scheduled Task:
  • In the left pane, navigate to Task Scheduler Library > Hosting Controller.
  1. Verify Task Status:
  • Find the task labeled Exchange Queued Operation.
  • Ensure that the task is in a Running or Working state. If it is not running, right-click on the task and select Start.


Step 2: Monitor the Task
  • The Exchange Queued Operation scheduled task monitors structured bulk operations and resumes them if necessary. It is crucial to maintain this task in an active state to prevent operations from getting stuck.
Step 3: Retry the Update Operation
  • Once you confirm that the scheduled task is running, retry updating the bulk mailbox properties. This should allow the operation to complete successfully.
Additional Tips
  • Regularly check the status of the scheduled tasks related to Exchange to avoid similar issues in the future.
  • Ensure your Exchange environment is up to date with the latest patches and updates to minimize the risk of operational issues.
Conclusion:
By ensuring that the Exchange Queued Operation scheduled task is running, you can effectively resolve issues related to bulk mailbox property updates. 

For any issues, please refer to our support team at support@hostingcontroller.com.
Article ID: 3461, , Modified: 11/6/2024 at 7:09 AM

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