Reasons for signatures to not apply in Exsign Stamping utility

Overview: This article addresses common reasons why signatures may not be applying in ExSign, a smart email signature management solution module. Ensure the following conditions are met to resolve any issues related to the signature application.

1. ExSign Publishing and Analytics Services Status

To make sure that all Agents on MBX Servers connections are refreshed, it is recommended to restart this “ExSign Publishing and Analytics Services” Windows Service on the ExSign Portal machine.
To start the “ExSign Publishing and Analytics Services”, press the Windows + R keys on your keyboard to open the Run window. Type services. msc and hit Enter on your keyboard or click/tap the OK button. Once Windows Services MMC is opened, restart “ExSign Publishing and Analytics Services” service.

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2. License Quota in ExSign Portal Entities

Navigate to ExSign Portal: Entities >> Manage Entities >> Actions.
Ensure there is enough license quota available.
If the license quota is insufficient, signatures will not be applied.

3. Organization Quota in ExSign Portal Organizations

Go to ExSign Portal: Organizations >> Manage Organization >> Actions.
Confirm there is enough quota for the organization.
Insufficient organization quota will prevent signatures from being applied.

4. User Exclusion in ExSign Portal Entities

In ExSign Portal: Entities >> Manage Entities >> Actions, check the excluded user list.
Ensure that the user is not listed in the excluded users list.
Users in the excluded list will not have signatures applied.

5. User Exclusion at the Organization Level

In ExSign Portal: Organizations >> Manage Organization >> Actions, check the excluded user list at the organization level.
Ensure the user is not in the excluded users list.
Users excluded at the organization level will not have signatures applied.

6. Rule Fulfillment in ExSign Portal Rules

Navigate to ExSign Portal: Rules >> Manage Rules.
Ensure that all rules are fulfilled for applying the signatures.
Unfulfilled rules will prevent signatures from being applied.

Conclusion: By verifying these conditions, you can troubleshoot and resolve issues related to the signature application in ExSign. If the problem persists, please contact support@hostingcontroller.com for further assistance.

Article ID: 3453, Created: 7/26/2024 at 1:43 AM, Modified: 7/26/2024 at 1:43 AM

Reasons for signatures to not apply in Exsign Stamping utility

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