How to Upgrade License Capacity in HC AD Connect Sync tool

After purchasing new AD objects licenses against the existing license key, customer needs to upgrade the license key in the HC AD Connect Sync tool to fetch the newly acquired license capacity. Steps to upgrade the capacity are mentioned below:

  • Run the HC AD Connect Sync tool as Administrator.
  • Navigate to the Licensing tab.
  • Here click on the Refresh Serial button.
  • It will automatically update the new licensing capacity details in the AD Connect Sync tool.

Note: It's crucial to ensure that the HC AD Connect Server has internet connectivity to successfully communicate with our Activation Server for License Upgrade or Activation processes. Verify internet connectivity before initiating the upgrade. For any inquiries or assistance concerning License Upgrade or License Activation, please don't hesitate to reach out to us at