Object Syncing status shows 'Failure' and disabled on diagnosing the AD user

HC ADSync Tool
Problem: Under the Diagnose tab, failure status is shown for an object, and Syncing is shown as Disabled on diagnosing the AD user as shown in the below screenshot: 


Reason: If a user is corrupted somehow then such an error shows under the diagnose tab and it can be remapped to resolve the issue.

Resolution: Follow the steps below to fix this problem for a specific user:
  • Clear the value of the “DesktopProfile” attribute of the concerned user on both Local/Client AD and Target/Cloud AD.
  • Remove Mapping of Client AD User from "Licensing" Tab in AD Connect Sync tool.
  • Now remap the concerned user from the AD Connect Sync tool and confirm.
Article ID: 3375, , Modified: 11/19/2020 at 10:17 AM

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