How to add Knowledgebase Articles in HC MarketPlace?

Marketplace
Questions:    How to add Knowledgebase Articles in HC MarketPlace? 
Answer:    In HC MarketPlace, Knowledgebase Articles can be added by following the steps below:

  • Login as an Admin in HC MarketPlace. 
  • Click on Help icon 
  • Move your mouse to Knowledge Base and then click on Categories to add categories for KB articles:

  • Click on “+ Add Category” to add multiple categories one by one: 
  • Again click on Help icon and Move your mouse to Knowledge Base and then click on KB Articles to view the list of KB Articles:
  • Click on “+ New Article” to add new KB articles:
 
  • When customer login through their interface they can see the list of KB Articles as shown below: 
  • Click on ‘View’ button to see the details of KB Article. 

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Article ID: 3358, , Modified: 7/10/2020 at 7:06 AM

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