Error: Unable to connect. Please verify HC Provisioning Service is running properly on remote server

Question: While adding subsequent servers in HC10 panel, I get error : “Error: Unable to connect. Please verify HC Provisioning Service is running properly on remote server”.  How can it be fixed?
 
Answer:  The above error occurs due to any of the following reasons:
 
  1. If HC ports are blocked on the subsequent server which you are trying to or add in HC cluster.
  2. If HC Provisioning Service is not properly started or in stopped state.
In order to resolve the problem, you may follow the resolutions given below whichever applies to your system:
 
Resolution # 1 ( Open HC Related ports): Open the HC related ports which are mentioned below in the firewall settings.
 
Inbound Rule: 8795, 8796 8798
Outbound Rule: 8795, 8796 8798
 
These ports are for the following applications on subsequent server:
 
  • HC APIs : 8798
  • HC Provisioning : 8796
  • HC Client: 8795
 
Resolution # 2 ( Restart HCProvisioning service ): Open Services MMC on the subsequent machine and restart  "HC Provisioning Service". To open Services MMC, click Start >> Run and type services.msc. Now click OK button and it will launch Services Management Console.
 
This shall fix the problem. If condition persists then a ticket can be logged with support@hostingcontroller.com

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