Question: While adding subsequent servers in the HC10 panel, I get the error: “Error: Unable to connect. Please verify HC Provisioning Service is running properly on remote server”. How can it be fixed?
Answer: The above error occurs due to any of the following reasons:
- If HC10 ports are blocked on the subsequent server which you are trying to or add in the HC cluster.
- If HC10 Provisioning Service is not properly started or in a stopped state.
To resolve the problem, you may follow the resolutions given below whichever applies to your system:
Resolution # 1 ( Open HC Related ports): Open the HC related ports which are mentioned below in the firewall settings.
Inbound Rule: 8794, 8795, 8796, 8798
Outbound Rule: 8794, 8795, 8796, 8798
These ports are for the following applications on a subsequent server:
- HC10 APIs: 8798
- HC10 Provisioning: 8796
- HC10 Client: 8794, 8795
Resolution # 2 ( Restart HCProvisioning service ): Open Services MMC on the subsequent machine and restart "HC Provisioning Service". To open Services MMC, click Start >> Run and type services.msc. Now click OK button and it will launch Services Management Console.
On the Linux servers, run this command to restart HC services: # hc10 restart