Question: HC Panel throwing following error while activating BlackBerry User.
Error: 72304140 : Error occurred while activating BlackBerry user. BES Server cannot find Exchange MailStore User.
Answer:
Using BlackBerry Xpress version 5 normally it take sometime to pull information of newly added user from the Active Directory.
To update immediately the new user from Active Directory in the BlackBerry Enterprise Server
Open
BlackBerry Administration Service > Servers and components > BlackBerry solution topology > BlackBerry Domain > Component View > Email... on right side screen click on
Refresh available user list from company directory.
See below the screenshot

Article ID: 253, Created: September 17, 2014 at 7:52 AM, Modified: September 17, 2014 at 7:54 AM