To set an External Email ID for forwarding mails follow these steps:

1: Login in HC as reseller account and follow this path: Hosting Services :: Manage Exchange :: Exchange Enabled Organizations :: Mail Contacts click button Add Mail Contact. Type the details and then in the field of External Email Address type the Email address of the outside mail box (e.g. Hotmail, Gmail, AOL, Yahoo etc.) and type any name in the Internal Email Address.

2: Now go to the path: Hosting Services :: Manage Exchange :: Exchange Enabled Organizations :: Mailboxes click the desired mailbox display name and select the Mailbox Settings

3: Select Forward Type = Contact. Now HC will display all Mail contacts below down on the page

4: Check option Enable Forwarding

5: Select the required Mail Contact which is to be set for Forwarding and press button Save Settings.

Note: Forwarding option can only be applied to those mailboxes which are under the same organization.