Question: Unable to create mail domain using Mail Enable on 64 bit OS. Why?
Solution:
This error comes in case of 64 bit OS because HC use to fetch the installation information of third party tools from Software folder in Registry Editor HKEY_LOCAL_MACHINE\SOFTWARE but in case of 64 bit OS, Mail Enable folder created under folder HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node. In order to fix this issue, please follow the steps given below:
1. Go to registry path of Mail Enable HKEY_LOCAL_MACHINE \SOFTWARE\ Wow6432Node\Mail Enable.
2. Right click on Mail Enable folder and Export it on local drive.
3. Open the exported registry file in notepad.
4. Replace all entries "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mail Enable" with "HKEY_LOCAL_MACHINE\SOFTWARE\Mail Enable" in this file. This way MailEnable key will be copied under HKEY_LOCAL_MACHINE\Software.
Note: HC started support mail enable on 64 bit OS in version HC 8 build6, version lower than this will not work.
Article ID: 126, Created: 3/3/2010 at 7:23 AM, Modified: 7/23/2010 at 5:19 AM