Reasons for Server showing Down in HC10 panel

HC Control Panel > HC Control Panel (Windows) > Panel Configurations
Question: My Server is showing DOWN in the HC10 panel. What can be the possible reasons behind it?
Answer: The server can show down in the HC10 panel due to one of the following reasons:

*** First, verify that HC Provisioning Service is running on the Portal machine and try restarting it.

Reason 1:  The server will show as DOWN if the credentials of the added server are incorrect or changed.
 
Resolution: Verify the connectivity and save the updated credentials of added Server at this path Configurations >> Server Manager >> Servers >> Edit Server in HC panel as shown in this screenshot. 
 
 
 
 
Reason 2: Servers will show as DOWN if the IP of Control Server is changed or modified in HC Control Server at this path: Control Server Configurations >> Server Manager >> Servers >> Edit Server and under  Configurations >> Control Server Manager  >> Control Servers.
 
Resolution: The IP of the control server can be changed or modified by following this path: Manage Control Servers >> Control Server Manager >> Control Servers.
 
 
 
 
Reason 3: Servers added in the cluster will be showing as DOWN if HC Provisioning Service is stopped on the server and the following error will be shown:
 
 
Resolution: Restart the HC Provisioning Service by following this path Start >> Run >> Services.msc
 
In case of any further queries or assistance, send an email to support@hostingcontroller.com
Article ID: 300, , Modified: 6/19/2023 at 3:06 AM

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