HC PortalHC Documentation
Language
 
Home>Knowledge Base>HC Enterprise Modules (HEMs)>HC Exchange Module>Unable to create mail domain/mailbox on Microsoft Exchange Server
User Login
Username
Password
 
 Login
Information
Article ID4
Created On12/11/2009
Modified7/21/2010

Unable to create mail domain/mailbox on Microsoft Exchange Server

Question: HC is throwing error "Unable to create mail domain" while mail domain creation on Microsoft Exchange Server. How could I fix this issue?

Answer:
Follow below instructions:

    1.  Open Active Directory and create a user for example "hcremotinguser" add following members under this user: 

        Members:

  • Administrators
  • Domain Admins
  • Domain Controllers
  • Domain Users
  • Exchange Organization Administrators
  • Exchange Public Folder Administrators (Add this user only if you are using Exchange 2007)

    2. Open hcremoting service from Start :: Run :: services.msc and set its login user as "hcremotinguser".

    3. Stop hcremoting service (This action will stop all other HC services). Now restart all HC services.
         Note: Only use start/stop option to perform above action on hcremoting service.

    4. Login in HC panel as host. Go to Server Manager :: Edit Server (Select Microsoft Exchange Server) :: Mail server settings. Verify that Microsoft Exchange Server configuration is listed here.

    5. Make sure Microsoft Exchange Server System Attendant Service is running and is in Automatic mode.